Mato & Hash FAQ Basics

Where are you located?

We are in Farmington Hills, Michigan, which is about 15 minutes northwest of Detroit. This is in the Eastern Time Zone.


What services do you offer?

We offer a wide variety of pre-designed Embroidery, Screen Printing, and Direct to Garment Printing on apparel and accessories, as well as fully customizable printing with these techniques.


What happens after I place my order?

For custom orders - first our design team will review your artwork and make any changes necessary depending on the product you order. Then we will send you a proof to make sure you are happy with the mock-up of the product. After we receive your approval we will proceed with printing and ship to you immediately.



Mato & Hash FAQ page Shipping

If you have questions about shipping, look no further! Should your questions not be answered in this section please head to our Shipping Information Page.


How long will it take?

Most orders are started within 24 hours of purchase. Similarly, most orders can be completed same-day depending on their size. After completion, your chosen shipping method will determine how quickly you receive your order.


Can I get my order sooner?

If you believe your chosen shipping method will not deliver your order to you on time, please contact us so that we can change your shipping method or flag your order as priority.



Mato & Hash FAQ page Custom

Have questions about printing custom artwork? Hopefully we’ve answered them for you here. You can also our Services Page for more information. If you have additional questions don’t hesitate to Contact Us


What file format should I submit my artwork in?

An AI (Adobe Illustrator) file or other vector file (.svg, .eps, .pdf) work best, if you do not have that then a PNG or JPG will be fine.


If I place a reorder, do I have to re-submit my artwork?

In the event that you reorder a design, our team will be able to re-use any artwork you had submitted previously. In this case we typically forgo the proofing step of our process, however you may request that we resend the proof for approval.


How can I get help with my design?

Please contact us via phone or email and we will direct you to our design team who can provide you with assistance on perfecting your design for an additional cost.


Can I customize something that is not listed as customizable?

Most likely, yes. This is something that can differ depending on the design, but in any case, please contact us and we can work on adjusting the cost as well as the artwork according to your requested customization.



Mato & Hash FAQ page Printing

Here, we have endeavored to answer all your curiosities about our printing process. You can also reference our Services Page for more information. If you can’t find what you’re looking for, feel free to Contact Us.


What kind of printing do you offer?

We offer a full color direct to garment printing service on a variety of products as well as screen printing.


Do you have a minimum and maximum order size?

We can accommodate any order sizes, custom or not, from one to whatever fits your need!


How large do you print?

Our bags have an 8" x 8" printing area, and our adult shirts have a 15" x 20" max printing area. Most shirt designs tend to be about 10-12" wide across the shirt. If you have special needs for printing size, please contact us.


Can I order different colors or styles in a single order?

Certainly! If you are unable to create the order you are looking for with the options on our website, please contact us so that we can either adjust your placed order or guide you through ordering.



Mato & Hash FAQ page Problems

If you have any problems with your order or are anticipating problems, please refer to this section. If your question is not answered here please Contact Us.


What if I need to cancel/change my order?

Please contact us via phone or email and we can work with you on either cancelling or changing your order.


What if I have a problem with my order after it is received?

Please contact us and we will work with you to exchange, re-do, or revise the order you are unsatisfied with. You can also refer to our Returns & Exchanges Info.


I never received my order, what do I do?

First contact your local post office to verify the status of your package using the tracking information provided to you. If they are unable to locate your package, please contact us and we will work with you and your local post office in locating your package, or we can work on re-placing your order.

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