Basics
Here's some questions as you get started on your order with us.
Where are you located?
We are in Farmington Hills, Michigan, which is about 15 minutes northwest of Detroit. This is in the Eastern Time Zone.
Our address is:
37685 Interchange Dr
Farmington Hills, MI 48335
What are your operating hours?
Our storefront/workshop is open Monday-Friday, 9am - 5pm Eastern Standard Time.
We are closed on Saturdays and Sundays.
Outside of business hours, you can feel free to order through our website or send us an email. Our team will receive your order / get back to you when we're next back in the office.
What services do you offer?
We offer a wide variety of options: full color Direct to Film Printing, Embroidery, and Laser Engraving on apparel and accessories. Screen Printing is available for our bulk bags.
See our Services page for more details.
Will I get to see my item(s) before they're made?
Our garment customizer will give you a great preview while you're setting up your order. Most orders won't need anything further before they move to production.
For complex/large orders or situations where there's a concern with the uploaded artwork/products, our art team will send you mockups for approval before we start production. We're happy to make sure everything's exactly how you want it.
If you want to make sure you receive a mockup: after you place your order, just contact us with your order number to let us know.
What happens after I place my order?
For blank/template products, our teams will get all your base items together/produced typically within 1-3 business days after purchase.
For custom orders, first our design team will review your artwork and make any changes necessary depending on the product you order.
- With simple orders, we'll have these produced within a handful of business days.
- With larger/complex orders, we will send you a proof to make sure you are happy with the mock-up of the product. After we receive your approval, we will proceed with production.
You'll receive an email with your shipping notification and tracking number once they're on their way!
What if I can't find the kind of item I'm looking for?
We have multiple sources for base items and may be able to source some products that aren't currently listed on our website.
Depending on product qualities and equipment limitations, we may also be able to work with items you provide us.
Reach out to our team to get started!
Shipping
If you have questions about shipping, look no further! Should your questions not be answered in this section please head to our Shipping Information Page.
What are my shipping options?
We utilize multiple carriers (USPS, FedEx, UPS) to get you the best option.
Our standard shipping is free and complimentary.
If you need expedited shipping, those are also available. Depending on your order, we may be able to ship for next day delivery!
How long will it take?
Most orders are started within 24 hours of purchase. Many orders can be completed same-day depending on their size.
Custom/complex orders will take within 5-10 business days to produce after any required approvals are received.
After completion, your chosen shipping method will determine how quickly you receive your order. Our standard shipping typically takes within 2-6 business days, but is dependent on time of year, weather, etc.
Can I get my order sooner?
Yes, we do offer rush services for orders needed sooner than our standard 5–10 business day turnaround. Rush orders may include additional fees, as they require extra staff time to complete without impacting production for other customers.
If you believe your chosen shipping method will not deliver your order to you on time, we can change your shipping method as long as it hasn't left our workshop.
Please Contact Us so that we can change your shipping method or flag your order as priority.
Artwork
Have questions about your artwork? Hopefully we’ve answered them for you here. If you have additional questions don’t hesitate to Contact Us.
What file format should I submit my artwork in?
An .ai (Adobe Illustrator) file or other vector file (.svg, .eps, .pdf) works best. If you do not have that, then a .png with a transparent background will be good. When in doubt, a .png or a .jpg with a solid color background will be fine as well.
No print gets made without evaluation by a staff member. That way we make sure you're always getting a high quality result. Our art team will reach out to you directly if we spot any issues with your files.
If I place a reorder, do I have to re-submit my artwork?
No, if you need to reorder a design, our team will be able to re-use any artwork you had submitted previously. In this case we typically forgo the proofing step of our process, however you can request that we resend the proof for approval.
Our website's item customizer will require you to upload something to the platform.
Alternatively, you can reach out to us directly to start up a repeat order and bypass this process.
Can I get help with my design?
Please contact us and we will direct you to our design team who can provide you with guidance on your artwork.
All orders include some evaluation time with our art team. We can do minor changes (Changing word color, rearranging elements within the design, adding some words, etc.) for you, no problem.
For clients in need of more intensive one-on-one art services, we can help with perfecting your design for an additional cost. We will be happy to discuss the details with you and see if this is a good fit for your needs.
Can I customize something that is not listed as customizable?
Most likely, yes. This is something that can differ depending on the design and item, but in any case, please contact us and we can work on adjusting the cost as well as the artwork according to your requested customization.
How can I make changes on the mockups sent to me?
If you've been sent mockups for approval before we start production, it's easy communicate with our art team.
Open up the proof display page via the email link, scroll to the "Approve" / "Request Changes" buttons.
- If everything looks good, all you need to do is press the "Approve" button. Your order will then be prepared to move to production.
- If you need anything changed, write out the details in the "Your Comments" box and press the "Request Changes" button. Your message will be passed over to our art team. They'll update the order with your changes and send it back to you for approval.
Printing
Here, we have endeavored to answer all your curiosities about our printing process. You can also reference our Services Page for more information.
What kind of printing do you offer?
We offer full color DTF printing, embroidery, laser engraving, and screen printing (for bulk bag orders only.)
Do you have a minimum and maximum order size?
We can accommodate any order sizes, custom or not, from one to whatever fits your need!
How large can you print?
With Printing, most shirt designs tend to be about 10-12" wide across the shirt. We can offer larger prints within the physical limitations of the garment itself. Full coverage prints (edge-to-edge or wrap-around designs) are unfortunately not possible at this time.
Embroidery and Laser Engraving are mostly limited by the physical constraints of the product.
Our bulk bags have a maximum 8" x 8" printing area.
If you have special needs for printing size, please contact us.
Can I order different colors or styles in a single order?
Certainly! If you are unable to create the order you are looking for with the options on our website, please contact us so that we can either adjust your placed order or guide you through ordering.
Problems
If you have concerns or are experiencing any problems with your order, please refer to this section. If your question is not answered here please Contact Us.
What if I need to cancel/change my order?
Please contact us with your order number via phone or email as soon as possible. We can work with you on either cancelling or changing your order.
What if I have a problem with my order after it is received?
Please contact us and we will work with you to exchange, re-do, or revise the order you are unsatisfied with.
Please refer to our Returns & Exchanges Info page for more details.
I never received my order, what do I do?
First contact your local post office to verify the status of your package using the tracking information provided to you.
If they are unable to locate your package, please contact us and we will work with you and your local post office in locating your package, or we can work on re-placing your order.